Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

All orders are processed and dispatched within 1–2 business days. Once shipped, standard delivery typically takes 2–7 business days depending on your location and carrier availability.

Is shipping free?

Yes! We offer complimentary free shipping on all orders across the United Kingdom with zero minimum spend required.

How can I track my order?

Once your order has been dispatched, we will automatically send you a shipping confirmation email containing your tracking number and a link to trace your delivery.

Returns & Refunds

Can I return my order?

Yes. If you are not completely satisfied with your purchase, you can return your item(s) within 14 days of delivery. The item must be unused and in its original, intact packaging.

Do I have to pay for return shipping?

No, we offer free returns. Simply contact our customer support team and we will arrange the collection or return label at no cost to you.

How long do refunds take?

Once your return is received and inspected by our warehouse team, your refund will be processed back to your original payment method within 7 business days.

Technical Support & Contact

How can I contact customer support?

Our dedicated customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT). You can reach us via:

• Email: contact@zettavibe.com

• Phone: +44 7838703533

• Business Address: Zetta Vibe, 4 OXTON CLOSE, MANSFIELD, NG19 6SX, United Kingdom